Help Center
Answers to common questions. Can't find what you need? Contact us.
Getting Started
What levels does French for PR currently cover?
The full curriculum is available now, from A1 through C1+ (the most advanced level offered). A selection of lessons can be accessed without a subscription; Premium unlocks the rest — see "Is there a free plan?" below.
Is there a free plan?
Yes — you can create an account and start learning for free, no card required. The free plan includes A1 Module 1, A2 Module 2, and présent-tense lookups in the conjugation trainer. Premium unlocks every lesson, level, and assessment, plus every tense and mood in the conjugation trainer, and starts with a 7-day free trial — you won't be charged until the trial ends, and you can cancel anytime before then.
How is the app structured?
Lessons are organized by CEFR level and module, each one building on the last. Every lesson includes hands-on practice exercises, and you can track your progress and streak from your dashboard.
Subscription & Billing
What plans are available?
A Free plan with a selection of lessons and features, plus Premium Biweekly, Premium Monthly, and a discounted Premium Yearly plan for full access — each Premium plan starts with a 7-day free trial. Exact current pricing is shown on the Pricing section of the homepage.
How do I cancel my subscription?
Go to Profile → Manage Subscription. This opens Stripe's secure billing portal, where you can cancel anytime. Your Premium access continues until the end of the period you've already paid for.
How do I update my payment method?
The same Manage Subscription button on your Profile page lets you update your card and view past invoices.
Do you offer refunds?
See our Refund Policy for details.
Account
I signed up with email but forgot my password. What do I do?
On the login page, click "Forgot password?" and enter your email — you'll receive a reset link.
Can I stay signed in on my computer?
Yes — check "Stay signed in" when logging in. If left unchecked, you'll be signed out when you close your browser.
How do I delete my account?
Go to Profile → Danger Zone, and choose to delete your account. If you have an active subscription, you'll need to cancel it first — once it's set to end (or you're not subscribed), deleting your account permanently removes your account and learning data.
Something Not Working?
I found a bug — how do I report it?
Use the "Report a Bug" button available in your dashboard. It goes straight to our team.
My question isn't answered here.
Reach out on our Contact page and we'll get back to you.