Help Center
Answers to common questions. Can't find what you need? Contact us.
Getting Started
What levels does French for PR currently cover?
The full A1 curriculum is available now. A2 through C2 are in active development and marked "Coming Soon" in the app — you'll be notified as each level is released.
Is there a free plan?
No — every plan starts with a 7-day free trial, giving you full access to all A1 lessons and modules, practice exercises, the conjugation trainer, and progress tracking. You won't be charged until the trial ends, and you can cancel anytime before then.
How is the app structured?
Lessons are organized by CEFR level and module, each one building on the last. Every lesson includes hands-on practice exercises, and you can track your progress and streak from your dashboard.
Subscription & Billing
What plans are available?
A Premium Monthly plan and a discounted Premium Yearly plan, each starting with a 7-day free trial. Exact current pricing is shown on the Pricing section of the homepage.
How do I cancel my subscription?
Go to Profile → Manage Subscription. This opens Stripe's secure billing portal, where you can cancel anytime. Your Premium access continues until the end of the period you've already paid for.
How do I update my payment method?
The same Manage Subscription button on your Profile page lets you update your card and view past invoices.
Do you offer refunds?
See our Refund Policy for details.
Account
I signed up with email but forgot my password. What do I do?
On the login page, click "Forgot password?" and enter your email — you'll receive a reset link.
Can I stay signed in on my computer?
Yes — check "Stay signed in" when logging in. If left unchecked, you'll be signed out when you close your browser.
How do I delete my account?
Go to Profile → Danger Zone, and choose to delete your account. This permanently removes your account and learning data.
Something Not Working?
I found a bug — how do I report it?
Use the "Report a Bug" button available in your dashboard. It goes straight to our team.
My question isn't answered here.
Reach out on our Contact page and we'll get back to you.